What about customer service? Our mission is to deliver excellent customer service, provide a diverse selection of European goods, deliver your purchase in a timely manner, and to welcome you as a repeat customer.  In the event that we have made and error in our listing or have made a shipment error, please contact us immediately for resolution.

What payment methods do you accept?  Our payments are received securely through PayPal and/or Google Checkout; which offers you the options of using your PayPal/Google account, Master, Visa, American Express and Discover Cards.  PayPal also offers e-checks, the electronic transfer of funds from your checking account.  E-checks typically take 4-7 business days to clear, once we have received notification of your cleared check we will ship your purchase.  Because paper checks take 10 days to clear, we do not accept paper checks.  

Do you charge sales tax? Yes, we charge North Carolina sales tax.

How do you ship?  We ship orders via UPS Ground. We may elect to ship smaller items by USPS.  We typically ship within 3 business days.  UPS Ground generally will take 5-10 days depending on your location. Shipping is just $9.95 for the entire order within the continental USA.

Do you ship APO/AE/AFO?  We have had numerous APO/AE/AFO customers.  We have military family members in Europe and ship to them frequently, shipping APO/AE/AFO may be possible for your order. Please contact us prior to your purchase so we may evaluate shipping options for you.

Do you ship internationally?   Generally, we do not ship internationally at this time. Please contact us prior to your purchase so we may evaluate shipping options for you.

A word about shipping addresses:  Please make sure the shipping address you are providing is correct.  We double check to make sure we are shipping to the address you have provided.  We don't want you to incur extra shipping charges by having to ship your purchase back to you because the address you provided was incorrect.

What about insurance?  Insurance is included when we ship with UPS, when shipping by USPS, insurance will be added based on the shipment's value.

What happens if my purchase has been lost or damaged during shipment?   We pack your purchase very well so this is a rariety! Please contact us immediately if your purchase arrrives broken.   We will help you with your UPS/USPS claim.  Save your shipping container, packing material, and purchase order, UPS/USPS will want to see it.  UPS/USPS will ask you to fill out some forms, and will want to see proof of purchase.  In the event of a breakage or lost package, shipping costs are not refundable. We check our email frequently and will help you. If an item arrives damaged, contact us immediately for assistance. 

I am confused and need help with my transaction, what should I do? You can email us  with your questions.

What is your return policy? We will accept exchanges (not returns) for Polish Pottery. Seasonal items are will not be accepted for return or exchange. Contact us BEFORE returning an item.  Returns must be made within 10 days of reciept of goods, all pottery labels must be intact.  The buyer is responsible for all return costs including insuranace.