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We ship via UPS Ground. Shipping is just $14.95 within the continental USA, regardless how many items you buy!
What about customer service? Our mission is to deliver excellent customer service, provide a diverse selection of European goods, deliver your purchase in a timely manner and to welcome you as a repeat customer. In the event that we have errored in our listing or have made a shipment error, please contact us immediately for resolution.
What payment methods do you accept? Our payments are received securely through PayPal; which offers you the options of using your PayPal account, Master, Visa, American Express and Discover Cards. PayPal also offers e-checks, the electronic transfer of funds from your checking account. E-checks typically take 4-7 business days to clear, once we have received notification of your cleared check we will ship your purchase. Because paper checks take 10 days to clear, we do not accept paper checks.
Do you charge sales tax? Yes, we charge North Carolina sales tax.
How do you ship? We ship orders via UPS Ground. We typically ship within 3 business days. UPS Ground generally will take 4-10 days depending on your location.
Do you ship APO/AE/AFO? We have had numerous APO/AE/AFO customers. We have military family members in Europe and ship to them frequently, shipping APO/AE/AFO is not a problem. Contact us, the shipping cost will need to be adjusted and shipping will be by USPS priority international mail.
Do you ship internationally? We are able to ship to Canada and other countries. Please contact us for a shipping estimate, adjustments to the shipping cost will be necessary and we will ship by USPS priority mail.
A word about shipping addresses: Please make sure the shipping address you are providing us is correct. We double check to make sure we are shipping to the address you have provided. We don't want you to incur extra shipping charges by having to ship your purchase back to you because the address you provided was incorrect.
What about insurance? Insurance is included when we ship with UPS, when shipping by USPS, insurance will be added based on the shipment's value.
What happens if my purchase has been lost or damaged during shipment? We pack your purchase very well so this is a rariety! Please contact us immediately if your purchase arrrives broken. We will help you with your UPS claim. Save your shipping container, packing material and purchase since UPS will want to see it. UPS will ask you to fill out some forms, and will want to see proof of purchase. In the event of a breakage or lost package, shipping costs are not refundable us. We check our email frequently and will help you. .
I am confused and need help with my transaction, what should I do? You can email us with your questions.
What is your return policy? We will accept exchanges (not returns) for Polish Pottery. Contact us BEFORE returning an item. Returns must be made within 10 days of reciept of goods, all labels must be intact. The buyer is responsible for all return costs including insuranace.
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